We aren’t the lowest price dealer in our area. We have dealers around Freeway Honda that are much lower priced, but once the customer goes to the competition, they realize the car has accessories on it they don’t want, or they don’t qualify for the special APR or lease rate that was advertised, and the price ultimately goes up resulting in a poor experience.
With Quotible, our communication is now 100% transparent for the customer and because of that, customers feel more comfortable doing business with Freeway Honda and in turn choose our store more often than the competition.
We are getting great feedback from both the customers and BDC agents using Quotible. They really enjoy the interactive ability, ease of use, and how it is preemptively giving the customers the options they often come back looking for.
Our agents were able to quickly get the hang of the system and it has increased the response time of leads as well as having a high click rate on each quote sent.
Adopting Quotible has allowed me to streamline the lead response process for our store. Quotible allows me to provide the customer a quality, high-value response in short order. This, in turn, affords me immediate buy-in from prospective customers, and starts the relationship off on the right foot.
Additionally, the uniform and repeatable format frees up time and helps maintain the work/personal time balance.